Access ARM Pensions Redefines Home Ownership and Financial Security
Major Reforms to Improve Efficiency and Customer Experience
Access ARM Pensions is making home ownership and financial security more accessible for pension contributors in Nigeria. The company is introducing key reforms focused on efficiency, customer experience, and financial empowerment. These updates were discussed at the recent Human Resources and Pension Desk Officers Forum in Lagos, where executives outlined their strategy.
Following the merger of ARM Pension Managers Limited and Access Pensions Limited in October 2024, Access ARM Pensions Limited now manages N3 trillion in assets and serves over two million customers. This expansion has strengthened its position as a leading pension administrator. The company is streamlining documentation to cut pension transaction approval times from months to weeks, eliminating bureaucratic delays and ensuring faster fund access for contributors.
Commitment to Customer Satisfaction and Digital Innovation
At the forum, Associate Director Adaora Ude highlighted the company’s customer-first approach. She emphasized their dedication to resolving customer concerns efficiently. Access ARM Pensions is also investing in advanced technology to support its growing customer base. As the company moves toward serving three million contributors, digital innovation will be key to operational efficiency.
Helping Contributors Achieve Home Ownership
The company is also helping contributors achieve home ownership. Recent regulatory changes now allow pension holders to withdraw 25% of their Retirement Savings Account (RSA) balance for mortgage financing. This policy is a breakthrough for Nigerians struggling to secure a home deposit. Access ARM Pensions is working with trusted partners to provide affordable housing and simplify transactions. Ude encouraged HR and Pension Desk Officers to help employees take advantage of these resources.
PenCom’s Commitment to Governance and Transparency
The event also featured key industry insights from the National Pension Commission (PenCom). Director-General Omolola Oloworaran, represented by Acting Commissioner Michael Popoola, reaffirmed PenCom’s commitment to governance and transparency in the pension sector. He stressed that regulatory oversight is meant to protect contributors, not create unnecessary restrictions. The upcoming reforms will simplify pension processes, remove financial jargon, and make pension rights clearer for all contributors.
New Guidelines to Speed Up Pension Disbursements
To further improve pension administration, PenCom is implementing new guidelines effective June 1, 2025. Pension Fund Administrators (PFAs) will no longer need PenCom’s approval before processing and disbursing benefits. This change covers key disbursements, including Programmed Withdrawals, Retiree Life Annuity, and Temporary Loss of Employment benefits. Previously, all benefit payments had to be approved by PenCom before funds could be released. This reform will speed up the process and ensure that retirees and beneficiaries receive their funds without delays.
A New Era of Customer-Focused Pension Management
Access ARM Pensions is positioning itself as a leader in customer-focused pension management. By enhancing efficiency, embracing digital solutions, and promoting home ownership, the company is setting a new standard in the pension industry. With these changes, contributors can look forward to a smoother, faster, and more rewarding pension experience.
